Key Legislative and Regulatory Acts

• Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Citizens' and Legal Entities' Appeals"
• Decree of the President of the Republic of Belarus of October 15, 2007 No. 498 "On Additional Measures for Working with Citizens' and Legal Entities' Appeals"
• Directive of the President of the Republic of Belarus of December 27, 2006 No. 2 "On Debureaucratization of the State Apparatus and Improving the Quality of Ensuring the Population's Livelihood"
• Resolution of the Council of Ministers of the Republic of Belarus of November 12, 2025 No. 635 "On Issues Related to the Consideration of Citizens' and Legal Entities' Appeals"

• Resolution of the Council of Ministers of the Republic of Belarus of July 23, 2012 No. 667 "On Certain Issues of Working with Citizens' and Legal Entities' Appeals".