The Chairman of the Vitebsk Regional Executive Committee, Nikolai Sherstnev, held a direct telephone line with the population of the region.

A total of 20 calls were received during the direct line from residents of the regional center, Polotsk, Vitebsk, Orsha districts, Senno, and other regions of the oblast. A significant portion of the issues had already been voiced by applicants during other receptions and direct lines held by representatives of government bodies. Checks were carried out on these issues, detailed explanations were provided to the applicants, and various solutions possible within the framework of current legislation were offered. According to Nikolai Sherstnev, the number of pressing issues is decreasing with each session. "On the one hand, this is good. But the issues that are regularly repeated from one direct line to the next, are redirected to meetings with deputies, etc., unfortunately, are often raised again and take up airtime absolutely groundlessly. They have already been thoroughly studied at the local level, where all possible solutions have already been offered to citizens. And I deeply regret that people who truly have a real problem, a misfortune, cannot get through," stated the Chairman of the Regional Executive Committee. In this regard, he instructed to analyze such repeated appeals. "We will conduct an analysis and approach the Head of the Presidential Administration with the need to change work methods," concluded the governor.

During the direct line, the Chairman of the Regional Executive Committee paid serious attention to appeals related to the condition of roads in the private sector. According to him, this problem has been accumulating for a very long time. At the same time, it is particularly relevant for residents of rural areas and the private sector of large cities - Vitebsk, Orsha, Polotsk. A targeted approach to this work is more
Several issues were related to employment. Thus, a pensioner from Orsha, a janitor at the "Orshakomkhoz" enterprise, is having her employment contract expire. The woman emphasized that there are no complaints about her work from the residents of the assigned area, and she herself is still full of strength and desire to work. Her appeal will be carefully considered by the local authorities. The Chairman of the Regional Executive Committee instructed to обязательно help find a job with a suitable schedule for a многодетная mother from Vitebsk who appealed to the direct line, a mother of five children, whose maternity leave is ending soon. A resident of Verkhnedvinsk faced an unscrupulous individual entrepreneur. In 2014, she ordered a kitchen set with built-in appliances, made a hundred percent prepayment, after which the private contractor disappeared, as did the money paid to him. According to the woman, his actions have harmedaround ten more families. According to the governor, fraud is evident here. Law enforcement agencies will deal with this case. Appeals were also received regarding the purchase of housing, the need for special transport for transporting disabled people in the districts, and the activities of a catering enterprise, which is part of the "Arena Pizza" company in Vitebsk. Instructions have been given on all issues, and their implementation has been taken under control.